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PAYMENTS

A 15% non-refundable booking fee is required upon booking. The payment may be made via EFT, VISA, or MasterCard (these involve 2.2% processing fee). If a Direct Bank transfer is preferred please make a note at the time of booking, so we can arrange bank details. Payment of the remaining balance is due 7-days prior to arrival. Failure to provide the remaining balance will result in the cancellation of the booking. If the booking is made within 7-days of arrival date, the full amount is due upon booking.

CANCELLATIONS

Cancellations are accepted up to 7-days prior to arrival. 

If the booking is canceled or modified within 7-days of check-in, the reservation will be non-refundable. In the case of a no-show, the reservation will be non-refundable. 

DATE CHANGES

We know things don't always go to plan. Please note that we will do our very best to accommodate date changes, within reason. All date changes are at the discretion of East Lake Travellers Lodge. 

COVID-19 POLICY

As Covid becomes a part of regular life and Covid related interruptions are no longer unforeseeable, please note that we are unable to have a separate Covid Cancellation Policy. All cancellations related to Covid (including illness, compulsory isolation or being unable to travel due to lockdowns and border closures, etc) are subject to our regular cancellation policy.

If you need to cancel your booking out of the 7-day cancellation period, we will happily put the room up for re-sale and refund whatever costs can be recouped (less the booking fee). Please note, that while we will do everything we can to re-book the room, there is no guarantee. 

In the event you are unable to attend your reservation but have friends or family who can, we will also happily transfer.