A non-refundable 20% deposit is required within 7 days of booking. The booking will not be confirmed until the deposit payment has been received. Payment may be made via EFT, VISA, or MasterCard (these involve 2.2% processing fee). If a Direct Bank transfer is preferred please make a note at the time of booking, so we can arrange a bank transfer. Payment of the remaining balance is required 14 days prior to arrival. Failure to provide the remaining balance will result in the cancellation of the booking. If the booking is made within 14 days of arrival date the full amount is due upon booking.


Cancellations are accepted up to 14 days prior to arrival, with the non-refundable deposit of 20% held as a cancellation fee. Please note, if the booking is canceled or modified within 14 days of the reservation the total price of the reservation will be charged. In the case of a no-show, the total price of the reservation will be charged. We are only able to provide a refund if we are able to re-book your room and fill the gap left by your cancellation. Only in this instance will you receive your money back, less the 20% cancellation fee. 


We know things don't always go to plan. Please note that we will do our very best to accommodate date changes within reason. All date changes are at the discretion of East Lake Travellers Lodge. 


As a small business, we are doing our best to be as fair as possible with refunds during the pandemic. We understand it's an extremely tricky time to navigate travel, however, please take into consideration that border closures do not make you exempt from the 20% non-refundable deposit. In the instance you are unable to travel for Covid related reasons and payment has been made in full, we are happy to refund your booking, less the 20% deposit.